However, you still have to wait for one of them clowns to get back to you. You had to ask a question in the chat and if they felt it was pertinent enough, they would reply to you. The only `support` we got a Microsoft Teams group chat with only 2 people to support 12 newbies. Euuuhhh it may be so obvious to you cause you been working here 3 years, we`ve been here barely 2 months wtf is your problem? And for some reason they forbidden us to call the helpdesk for support. Guy was extremely condescening and practically making fun of people who didnt understand a certain request. When the integration period started, they brought in the absolute worst person to help. At one point I thought he was about to have a mental breakdown. He really didnt seem like he wanted to be there. Trainer kept going back and forth on useless material. Everytime someone had a question the answer was always `we will go through that later` but most of them were not covered. Throughout the `training` we mostly went through things that we would practically never use. The system is way too complexe for no reason. We had to beg the trainer to make us listen to a few calls before throwing us on the line with absolutely no clue of what the hell we are doing. DO NOT RECOMMEND, especially in Atlantic Canada. In my opinion, the job is not worth the headache of negative management when you are already in a high stress job. Good luck getting a hold of the telesales managers if you have questions, as they rarely answer them, instead they have you type a question into a Microsoft teams chat and wait for an answer there. They make you run blindly towards a talk time target that seems half impossible to hit most days when you get nothing but answering machines, and the managers will NOT allow MACs to speak with Human Resources, they will simply tell you “we don’t do that here”. I was threatened everyday that if I didn’t get sales I was going to lose my job.
At first I did really well when everything was positive, and then my sales started to go down. As soon as he started, the fear of losing my job started every single day. He was extremely negative and you couldn’t even tell him about it otherwise you were “attacking his integrity”. The new manager they had replaced him with was awful. I had a manager who had left the company and they had replaced them with a new one.
My husband and I are very pleased with the professionalism, kindness and care we received.I enjoyed this job for about the first 4 months I was there. With one call we were on our way to rental car company and on our way home. He went out of his way to make sure that we had a vehicle until our cars were ready.
With my car not fixed and my husband needing to drop his off, the owner of T-Jay's PAID for a rental car for us. I wasn't to upset, because the owner let me know that my car was to be the first car the next morning to be worked on and that they needed more than one day to work on it. My husband and I planned to pick up my car Monday evening and then drop his off to get fixed, but when I went to get it, I learned my car was not ready.
I have never met someone in the auto industry that showed they cared about my safety! A week later I dropped my car off on a Sunday for them to work on it Monday. The best part is, before I left he screwed in my bummer that was falling off so it wouldn't come off until I brought it back into the shop to get fixed. Not only did he explain the costs, but he showed me what parts I needed. He looked over my car and gave me a quote. I stopped by T-Jay's to early to get a quote and met with the owner, who was extremely friendly, warm and welcoming. Mine needed a new bumper, thanks to the pole I hit and my husband needed a few scratches fixed. My husband and I needed work done to both of our cars. "WOW! T-Jay's Service is one of the best places to get your car fixed.
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